Terms and Conditions

GeneralTerms and Conditions (T&C)

1. General Provisions and Contracting Parties

These Terms and Conditions govern the business relationship between the Cakelicious Shop AG, Route de la Fonderie 2, 1700 Fribourg, Switzerland (Commercial Register No. CH‑217.3.593.040‑3 / VAT ID CHE‑200.392.623; below "Salesperson" (as defined above) and any person who, through the website https://cakelicious.ch/en/ Purchases goods (hereinafter "Customer" (as defined above). By placing an order on this website, the customer agrees to these Terms and Conditions. Cakelicious Shop AG reserves the right to, to amend these Terms and Conditions at any time; the version in effect at the time of the order shall apply.

2. Prices

All prices listed on the website are in Swiss francs (CHF) and include the applicable value-added tax, however free shipping. The prices in effect at the time of the order apply. Shipping costs are charged separately (see 5. Shipping Terms). Prices are subject to change until the contract is concluded; thereafter, the confirmed prices are binding. Special offers or discounts are granted as indicated on the website.

3. Order and Conclusion of the Contract

The presentation of products on the website does not constitute a legally binding offer, but rather an invitation to place an order. Orders The customer’s order is considered a binding offer to enter into a contract. The contract is concluded as soon as the seller accepts the order by sending an order confirmation via email or ships the goods. The seller may reject an order without providing a reason—in particular, if there is suspicion of fraudulent orders or the customer’s inability to pay.

If an item you ordered not available the customer will be notified as soon as possible. If the customer does not agree to a partial delivery or if the resulting delay in delivery is unreasonable, the customer may cancel the order free of charge. In this case, any payments already made by the customer will be refunded immediately. The customer has no right to damages in the event of delayed delivery or unavailability; any further claims are excluded, unless otherwise required by law.

4. Payment

The Payment Payment for the ordered products is generally due in advance. Accepted payment methods include, in particular, Credit Cards (Visa, Mastercard), PostFinance (cards or e-finance), PayPal as well as Twint. The payment method will be charged upon completion of the order. Purchase on Account through our service partner, Ideal Payment. The seller reserves the right to exclude certain payment methods on a case-by-case basis. An order will not be processed until the seller has received full payment, except for purchases on account via Ideal Payment.

Purchase on account – two processing routes: Purchase on account is offered via two routes: as an invoice issued by Cakelicious Shop AG or through our service partner Ideal Payment. The applicable route is shown during the ordering process and stated on the invoice. The conditions assigned below apply respectively.

A) Invoice issued by Cakelicious Shop AG

The invoice is payable net within 14 days of the invoice date.

Credit check: In order to decide whether delivery against invoice is possible, an address and creditworthiness check is carried out. The personal data required for order and payment processing (first name, surname and address) may for this purpose be transmitted to the Swiss Association Creditreform Gen, Teufener Strasse 36, 9000 St. Gallen, and to its partner companies. The Creditreform privacy policy applies. The assessment is based on mathematical and statistical methods. Cakelicious Shop AG reserves the right to require payment in advance where creditworthiness is assessed negatively; in that case the order is processed after receipt of payment and the delivery time is extended accordingly.

Late payment and reminder fees: Default interest of 5 % is charged from the due date. If payment is not received, Cakelicious Shop AG will remind the customer of the open invoice in stages. The first payment reminder is free of charge. From the second reminder onwards, an administrative fee of CHF 15.00 is charged per reminder. If a reminder is sent by registered mail, flat-rate postage and material costs of CHF 10.00 are charged in addition.

Debt collection: If the claim is not settled after the reminders have been sent, Cakelicious Shop AG reserves the right to assign the claim to third parties or to instruct a debt collection agency, at the customer’s expense, in particular Creditreform AG. The open amounts including accrued administrative, postage and material costs are handed over. If a customer defaults on payment or commits any other breach of contract, Cakelicious Shop AG reserves the right to withdraw from the contract unilaterally at any time.

B) Invoice via Ideal Payment

Where purchase on account is handled by our service partner Ideal Payment, the terms and conditions of Ideal Payment and the following provisions apply in addition to these terms (credit check by CRIF AG, payment term of 20 days, reminder fees as well as legal enforcement and collection costs in accordance with the table below).

Credit Check and Scoring:Cakelicious Shop AG reserves the right to obtain credit reports on customers during the checkout process to protect its own interests and may disclose customer data to third parties for this purpose.

To this end, the personal data required for a credit check (first and last name, as well as address information) is transmitted to an external credit bureau. CRIF AG, Hagenholzstrasse 81, 8050 Zurich, conducts a corresponding assessment of creditworthiness and credit risk based on mathematical and statistical methods. The information obtained in this manner regarding the statistical probability of default is taken into account in the decision regarding the establishment, execution, or termination of the contractual relationship.

The credit check is conducted in compliance with the relevant data protection regulations and with special consideration for your legitimate interests. Please note that only CRIF AG can provide information about which data was used to calculate your credit profile.

Purchase on Account / Late Payment Fees:The invoice is payable within 20 days. The invoice is considered paid on time if the amount due is credited to the recipient's account by the end of the last day of the payment period.

If the payment deadline is not met and no specific due date has been agreed upon, the customer will be deemed to be in default upon receipt of a reminder. In the event of default, the customer in arrears will be charged reminder fees (first reminder: CHF 20.00; second reminder: CHF 25.00). If the debt remains unpaid even after the reminders have been sent, Cakelicious Shop AG reserves the right to assign the debt to a third party or to engage a collection agency, with the costs borne by the customer.

Legal and Collection Costs in the Event of Late Payment:

The amount of legal and collection costs is calculated based on the outstanding debt:

Disclosure of Personal Data: Your personal data will be shared with the shipping company responsible for delivery or the relevant financial service provider as part of the contract fulfillment process, to the extent necessary for the delivery or payment of the goods.

5. Shipping Terms

Delivery area: The seller ships to addresses in Switzerland (and Liechtenstein). Shipping Method: Delivery is handled by Swiss Post via A-Post (Priority) or an equivalent service. Delivery time: Unless otherwise noted, available items are usually shipped within approximately 1–2 Business days Shipped after receipt of payment. Orders received after 4:00 p.m. or on weekends will be processed and shipped on the next business day. Information regarding delivery times is non-binding; subject to Section 6, delays do not entitle the customer to a right of withdrawal or claims for damages.

Shipping costs: For every order under CHF 150.– A flat-rate shipping fee of CHF 9.– ; for orders totaling CHF 150.– Delivery will take place free shipping. Special shipping methods (e.g.,B. Express shipping) or additional services are billed separately.

6. Delivery Delays and Force Majeure

The seller will make every effort to deliver on time. Delays in Delivery, such as those resulting from force majeure, government measures, operational disruptions, failure of transportation services, or delayed delivery by suppliers, are beyond the Seller’s control. In such cases, the delivery period will be extended appropriately. The Seller will promptly inform the Customer of any significant delays. Claims for damages due to delayed delivery are excluded unless there is gross negligence or willful misconduct. If the seller is unable to meet a binding delivery deadline, the customer is entitled to rescind the contract after a reasonable grace period has expired; no further claims may be asserted.

7. Transportation Risks

The risk of accidental loss or deterioration of the goods passes—to the extent permitted by law—to the Buyer as soon as the goods have been handed over to the shipping service provider (shipping agent, carrier, or postal service). This also applies in the case of partial deliveries. At the customer’s request and at the customer’s expense, the seller will take out transportation insurance.

The customer agrees to Packaging and Contents Check the shipment for completeness and undamaged condition immediately upon receipt. Visible damage Any damage to the packaging must be noted by the delivery person upon delivery. Hidden shipping damage or missing items must be provided to the seller within 3 days upon receipt of the shipment in writing via email to report them. Otherwise, the delivery is deemed to have been accepted and received in full. If the customer has failed to inspect the goods and report defects in a timely manner, then future claims cannot be claimed due to obvious damage incurred during transport or delivery.

8. Refusal to Accept

The customer is obligated to accept the ordered goods upon delivery, unless there are valid reasons (such as obvious severe damage to the package) preventing this. In the event of a unjustified refusal to accept delivery Upon delivery, the customer shall bear the resulting Shipping Costs and Damage During Shipping to bear. Any additional costs incurred as a result of the refusal to accept the goods or their return to the seller may be charged to the customer. In such a case, the seller is entitled to rescind the contract and refund any payments already made, less the costs incurred.

9. Retention of Title

The delivered goods remain the property of the seller until full Payment of the Purchase Price Property of the seller (Cakelicious Shop AG). Until ownership has been transferred, the customer is not authorized to resell, rent, pledge, or otherwise dispose of the goods.

10. Returning Goods

If the customer receives a delivered Product If he is not completely satisfied, he has the right to, within 14 days Upon receipt of the order, the request to return a non-perishable/non-edible products notify the seller. In this case, the customer is obligated to return the product immediately after receiving confirmation from the seller and at one's own expense to be returned to the seller. Food Perishable goods, as well as unsealed or used items, are excluded from return and will not be accepted. The returned item must be unused, undamaged, and in the Original packaging arrive at Cakelicious Shop AG; otherwise, you are not entitled to a return.

Before the customer returns an item, he must contact the seller (by email to info@cakelicious.ch) and have the return address and return procedure confirmed. Unannounced returns may be refused by the seller. A refund of the purchase price paid is not permitted. – Instead, by arrangement, a Exchange of the Returned Product or a Credit in the amount of the value of the goods. This voluntary return applies exclusively to goods in perfect condition; it does not affect the consumer’s mandatory statutory warranty rights.

11. Warranty and Liability

For Defects The seller is liable for the delivered products in accordance with the applicable legal provisions. The statutory warranty period Under the Swiss Code of Obligations, the warranty period is generally two years from the date of delivery. The seller may, at its discretion, repair or replace a defective item. If the repair or replacement is unsuccessful, the customer may rescind the contract or reduce the purchase price. Any further claims by the customer—in particular claims for damages—are excluded.

The seller assumes no liability for minor discrepancies between the products delivered and those shown or described in the online store (e.g.,B. Color variations, changes in detail, etc., that do not materially impair the function or value of the goods. Instructions for Use of the products (e.g.,B. Processing instructions and shelf-life information must always be followed; the seller assumes no liability for damage resulting from improper handling or storage by the customer. Liability for indirect damages, consequential damages, and lost profits is excluded in all cases.

12. Governing Law and Jurisdiction

All legal relationships between the seller and the customer are governed by under Swiss law, to the exclusion of the Vienna Convention on Contracts for the International Sale of Goods (CISG). Place of Jurisdiction For all disputes arising out of or in connection with the contractual relationship, the following applies: Fribourg, Switzerland, unless a mandatory statutory venue applies. However, the seller is also entitled to sue the customer at the customer’s place of residence or registered office.

Effective Date of the Terms and Conditions: July 2025