Terms and Conditions
These Terms & Conditions are undertaken on one hand by the company Cakelicious Sàrl (CH-217.3.551.716-6) hereinafter referred to as "The Seller" and secondly by any person or entity wishing to make a purchase via the website www.cakelicious.ch hereinafter referred to as "The Purchaser".
These conditions of sale define the contractual relationship between the purchaser and Cakelicious Sàrl and the conditions apply to all purchases made through the website www.cakelicious.ch.
The order implies acceptance of these Terms & Conditions, the recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.
Cakelicious Sàrl reserves the right to modify these terms and conditions at any time. In this case, the applicable conditions will be those in force on the date of the order by the purchaser.
Products and Services
Products and services are those contained on the website www.cakelicious.ch.
These products and services are offered within the limits of availability. Cakelicious reserves the right to change the assortment of products according to particular supply constraints.
Each product is described and pictured on www.cakelicious.ch. In addition, the customer can contact us by email for more information.
The photos are not included in the contract. Cakelicious is not liable for errors in the descriptions or images.
All text and images presented on the site Cakelicious are reserved under copyright: This concerns both photos provided by different suppliers (and remain their property) or Cakelicious photos.
Our products are offered for sale while stocks last. If despite our vigilance, items offered are unavailable Cakelicious will inform the purchaser by e-mail as soon as possible. The purchaser can then elect to cancel or exchange the order by contacting Cakelicious at the following email address: firstname.lastname@example.org.
All prices on our website are quoted in Swiss francs, including taxes, excluding postage.
Cakelicious reserves the right to modify its prices at any time, however only the prices listed on the site at the time of the order shall be applicable to the purchaser.
The purchaser, who wishes to buy a product or service must send us, via the form provided for this purpose, accurate and complete contact information, verify and validate the order and make payment as provided.
The order is considered confirmed once the confirmation email is sent to the purchaser by Cakelicious.
Cakelicious reserves the right to refuse any order deemed questionable or fraudulent or in case of default, including the refusal of the bank to honor the transaction or because of opposition made by the customer to the transaction, and, either before or after the conclusion of the transaction. Cakelicious will cancel the sale without notice or delay and in any case, require the customer's expense restitution of delivered products.
Adding or modifying a validated order: It is not possible to modify a validated order. However, if you wish, we can cancel your order and refund you. Please be aware that there is a 5CHF cancellation fee.
Terms of payment
The price of the order is payable in Swiss francs.
Three payment options exist : Paypal, postcard, e-finance, VISA, Mastercard, Twint or Invoice with Swissbilling.
Paypal and other card payment : is done through a secure system so that the transmitted information is encrypted and no third party can read it in transit on the network.
Invoice : You can choose Invoice option. We will send your order and Swissbilling will send you a invoice 7 to 10 days after. You will have 10 days to pay. For more information or in case of problem, you can contact Swissbilling 058 226 10 50.
Deliveries are made only in Switzerland at the address indicated by the purchaser in the order form.
All orders placed by our customers are processed by our team in the shortest possible time.
Orders who arrive (from Monday to Friday) before 12:00, will be sent the same day. The one passed in the afternoon or in the weekend, will be sent the next open day.
We will not be responsible in case of Post delay.
If you do not receive a confirmation email from Cakelicious.ch after payment of your order, please contact our team as soon as possible.
Delivery charge for Priority Mail (A):
You read correctly; all our orders are sent by Priority mail (A). And there are no additional charges bases on weight!
Delivery charges are only 8 CHF for all orders except for the following cases:
- If the total of your products is less than 20 CHF, a fee of 5 CHF is added (Fee + delivery = 13 CHF)
- If the total of your products is more than 150 CHF, the shipping costs are free.
Upon receipt of the package
The Customer must check the condition of the packaging and contents of the goods.
Our goods travel at the risk of the recipient, our responsibility ceases upon shipment by the carrier. In case of loss, please contact us by email. In case of damage to the package, you must file a claim with the post and do not accept the package once you have made this claim.
Please note that all our items leave our premises in perfect condition.
If we receive your order back from the Post for a reason like: Unknown address, refused order, or another reason, the client will be refund or will receive a voucher.
The delivery cost (one way and return =8+8= 16CHF) will be charge to the client. This amount will be deducted to the refund or the voucher amount.
We do not resend an order who came back to us. The client will have to pass a new order in our website.
Despite the care taken in preparing the orders, it may occur that an item is missing.
The purchaser is obliged to check the contents of the parcel upon receipt and notify us within 3 days (by mail with certificate of honor) in case of any error in his order.
After verification Cakelicious will refund the missing product as a gift voucher or will refund by re-crediting paypal or via bank transfer (depending on the mode of payment by the purchaser) if the item is not in stock. If the missing item is in stock, Cakelicious will re-ship it.
Beyond 3 days of receipt of merchandise, no claim will be accepted and Cakelicious will be released from any liability.
Transfer of Ownership - Transfer of risks
The transfer of ownership of the Seller's products, and the consequential transfer of risk of loss and damage of products related to the purchaser, will be realized as soon as acceptance of the order is given by the Seller, embodying the parties' agreement on the article and the price and whatever the date of payment and delivery conspires to be. Products travel therefore at the risk of the purchaser which may, in case of damage, make any claims with the carrier within 3 days of receipt of the parcel in accordance with legal and regulatory requirements.
Cakelicious wishes to guarantee the satisfaction of its customers.
If you are not completely satisfied with a product, you have 7 days from the receipt of your order to inform us of your wish to return the non-edible product. Any product returned must be in its original packaging (including instructions, booklets, etc.) ie in the condition in which you received it. It should not have been used or damaged. The return shipping costs are at the expense of the purchaser.
To return a product, please use this adress:
Rte de Bulle 41
Make sure to write your name, number of order and the reason why you returning the non edible product in the package.
Edible products will not be accepted. Only non-edible product can be return.
As soon as we receive your return, we will control the prdocut. If everything is ok, we will send you a voucher Code by e-mail.
Refund are not possible. We only make woucher code for return product.
Food products cannot be returned or exchanged (for hygiene reasons).
All elements of the site www.cakelicious.ch are and remain the exclusive intellectual property of the company Cakelicious Sàrl. It is forbidden to reproduce, redistribute or use for any purpose whatsoever, even partially, the elements of the site. For any links to the site written agreement is required from Cakelicious .
These conditions and all warnings and other materials on our website will be governed by and construed in accordance with Swiss law and any dispute shall be subject to the exclusive jurisdiction of the Courts of the Canton of Fribourg.
We will not sell, give or otherwise share your information with third parties.
The information we collect about you is solely for the purpose of processing your order and to provide you with the best possible service.
Further to the GDPR's entry into force on May 25th, 2018, the necessary correctives were applied on this website by respecting the following criteria:
- The user has the possibility to delete all the informations to preserve the confidentiality. This option is available on the page "My Account"'
- The website's hosting cakelicious.ch was controlled and is compatible and approved according to the GDPR's standards.
- The HTTPS' protocol which assures an optimal confidentiality has already been put in place since the website's creation. It is kept in order to continue to secure all data transfers.